30 Day Guarantee, Returns and Replacements
We want you to be 100% satisfied with your purchase. If there is something wrong with the item you received (e.g. a missing or defective part, having trouble with assembly, etc.), please email Boot Butlers friendly product support HERE as soon as you discover the issue and we'll be sure to make it right.
30 Day Money Back Guarantee/Return Policy
We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Boot Butler will also refund shipping charges and will compensate you for the return shipping of the item.
Items should be returned in the original product packaging.
Once your return arrives at our warehouse and is approved as salable, your return will be processed within 15 days. If for some reason your returned item is not approved as salable, we will notify you accordingly.
Instructions on how to return items:
- Contact us HERE with a brief explination of the reason for your return (we may respond with a couple questions as we are always trying to improve the quality of our products and satisfaction of our customers ...)
- We will respond within one business day with instructions. (Please note that we are located in the United States, in the Eastern Time Zone; i.e. New York City time.)
- You ship the package to our fulfillment center being sure to include the return slip inside the box and affix the shipping label to the outside of the box.
- Once the returned item has been received by our warehouse, they will inspect the item to ensure that it is in like new/saleable condition, or otherwise.
- We will then follow up to let you know the condition of the item(s) that were returned, and the amount of the refund. At this time we will issue the refund. Please note that refunds may take as long as 1-2 weeks from the date they are issued to post to your account depending on your bank's processing time.
You will receive email confirmation when the refund is processed.